FAQ

Please check the lead time shown on the product page and any updates sent for your order. Some products have a production lead time before shipping. If your quoted timeframe has passed, contact us with your order number for an update.

An item being available to order does not always mean it is ready for immediate shipment. Review the product page for any production lead time before checking out.

A shipping label can be created before a package is handed to the carrier. “Label created” alone does not confirm that the carrier has your package. If tracking has not progressed and you need an update, send us your order number and tracking number so we can check.

Check your spam and junk folders first. If you still cannot find the email, contact us using the name and email address you entered at checkout. Include your order number if you have it.

Contact us promptly with your order number, tracking number, and a description of the issue. Keep any packaging and delivery notices. Our Terms of Service explain the claim requirements and reporting deadlines.

Contact us as soon as you notice an address error. Include your order number and the complete correct address. We will review whether a correction is possible; do not assume the address has changed until we confirm it. If you have moved since sending an item for service, tell us before the return shipment is prepared.

Go to the Returns section of our contact page and complete the RMA form. Obtain authorization before sending anything back, and include the completed return paperwork with your package. See our Refund Policy for eligibility and instructions.

Eligible items may be returned within 30 days of receipt. Standard refunds exclude original shipping and handling and carry a 20% restocking fee. Items generally must be unused and resalable, with original packaging and all included contents. Defects and performance issues should be submitted for review. Nonreturnable items and other conditions are explained in our Refund Policy.

Contact us with your order number, the product and option ordered, and a short description of the problem. Include clear photos of the item, the contents received, and any packaging damage. Keep the packaging while we review your request. For a damaged or defective item, use the Returns section of our contact page to submit an RMA request.

The product should install easily. Do not force into place. Always function test product before live firing. If there is damage, do not use affected product and contact us for review. Do not attempt a repair before receiving guidance. Submit an RMA request with your order number, photos, and a description of what happened. We will review the issue and advise you on the next step.

Complete the RMA form in the Returns section of our contact page. Include your order details, a description of the issue, and supporting photos. Warranty coverage and the available resolution depend on the claim and our warranty terms.

Check your spam folder, then follow up with your order number and the date you submitted the form. Let us know that you are waiting for a label so we can check the request. Wait for return authorization and shipping instructions before mailing the item.

Include your completed RMA paperwork and follow the instructions sent for your specific return. If you are unsure which items to send, ask before shipping. Keep your return tracking number so you can reference it when requesting an update.

Reply to your existing support email with your order number, RMA details, and return tracking number. Tell us whether you are asking about receipt of the package, service progress, a replacement, or a refund. Please confirm your current shipping address if it has changed.

The returned item must reach us before a refund is issued. Refunds normally go to the original payment method. If that method is unavailable, contact us about the alternative allowed by our Refund Policy. For a pending refund, send your order number and return tracking details so we can check its status.

Contact us promptly with your order number. Under our Terms of Service, qualifying orders may be cancelled before shipment, with a 20% restocking fee. Partner-fulfilled orders cannot be cancelled. Orders that have shipped must follow the return process.

We no longer offer "forced-reset trigger" options. Current lower offerings are semi-automatic. Older videos, reviews, and emails may refer to previous offerings; check the current product listing before ordering.

Check the contents listed for the exact product option you select. Contents can vary by option and may differ from older listings or photos. If your delivered contents do not match your order, send us your order number and a photo of what you received.

Sign up for our website email updates and watch our official Instagram announcements. We share product releases and availability updates there. If a restock date has not been announced, contact us for the latest information rather than relying on an older estimate.

Send us your order number and the item concerned for review. Our Terms of Service exclude price-change requests for orders placed more than 30 days before the change and do not offer raincheck pricing for earlier sales. An adjustment is not automatic.

We are a small team and typically need 1–2 business days to review customer inquiries. For the clearest follow-up, reply to your existing email and include your order number. If you have not heard back, check your spam folder and follow up in the same conversation.

Send us the product name, your state and ZIP code, and the exact checkout error through our contact page. We can review the issue and confirm whether we can fulfill that order to your location.